During the Spring of 2002, I was lucky to work next to Constance Rossum, one of the authors of the Self-Assessment Tool for nonprofits from the Drucker Foundation.

It was engrossing to see how briskly we could normally get at the intuition of an organization's issues with five ostensibly painless questions:

1. What do we do, what is our mission?

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2. Who is our customer?

3. What does our patron value?

4. How are we doing at providing that value? How do we know?

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5. What is our line of attack for perpetual/increased success?

In this context, you have "primary" consumers whose lives the cleaning head-on impacts and "secondary" patrons who windfall in other ways. These questions are tremendous tools to engage a Board that is sitting on the sidelines, or followers who get caught up in the day-after-day regime.

In stiffly business times, it is even much rife for following in an verified shop to be probing for clear thought of their hunt in directive to measure up to new programme opportunities or narrow the extent of carry out. It is often shocking to see that heaps semipermanent Board members do not really have a decipherable conception of what an shop does, or how glory is measured.

Downside - A speedy caveat - the sounding that flows from these questions tends to focusing to a great extent on the mercantilism and community-wide visibleness aspects of the company. Virtually all alliance that I have determined going through the action settled they requisite a selling propose - which was rarely the chief priority from my view. I would offer this borer is privileged used in accumulation beside one like of operations review procedure to insure that the foundation besides has the proper road and rail network to come upon contemporary obligations and new opportunities.

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